This review is strictly for customer service. Writing this review as I am waiting on my flat tire fix. I came into the shop at 8.25am. I was right away attended by advisor. I was told that I would be on road by no later than 10 am. They took my car into service only by 9.35 am. Why should you give word on delivery time and not keep it. I would understand if they gave me a later time for pick up. Sine I trusted their word, I had to pay for it by having to reschedule my doctor's appointment. And till this minute 10.24 am, they haven't even given an update!! So in short if you want your car tire fixed in more than 2 hours.. Firestone is the place to go!!! This is my first experience with Firestone. Update.... Got my car by 10.30am!! The pricing is very fair. All in all it should have been 5 star. If they had just let me know that I will get my car by 10.30 am
All USA
This review is strictly for customer service. Writing this review as I am waiting on my flat tire fix. I came into the shop at 8.25am. I was right away attended by advisor. I was told that I would be on road by no later than 10 am. They took my car into service only by 9.35 am. Why should you give word on delivery time and not keep it. I would understand if they gave me a later time for pick up. Sine I trusted their word, I had to pay for it by having to reschedule my doctor's appointment. And till this minute 10.24 am, they haven't even given an update!! So in short if you want your car tire fixed in more than 2 hours.. Firestone is the place to go!!! This is my first experience with Firestone. Update.... Got my car by 10.30am!! The pricing is very fair. All in all it should have been 5 star. If they had just let me know that I will get my car by 10.30 am