Jim Norton Toyota Of OKC

Went in to look at a car, called beforehand. While on the phone, the guy said they would have it pulled up by the time I got there. Did not happen. Went there to speak with a man named Godwin and he did not seem interested in helping me at all. He said he'd have it pulled up in a second. This took almost 30 minutes just for him to have a car pulled up that should have already been there. Went to test drive it and wouldn't let me drive it. I said I will just leave. Then he let me drive. So I did and he was complaining about how I drove the entire time. Not a big issue. When we got back the sales manager was about as useless as the salesman. I had a great trade in that was paid off in my name. I asked how it drove and he wasn't interested in talking to me. I just got an "OK". At this point I was done and left. Took forever for them to get my keys back to me as well. Got a call the next day from a lady and asked how it was. Not a very pleasant experience. She wanted to make it right at least. But I will never buy a car from here. Absolutely awful customer service.

CAREFUL this dealership is one to be watched! Overall, I have to rate my experience with this dealership quite low. I purchased a used vehicle from them in December of 2017. Their sales team messed up my paperwork many times by submitting the wrong year to the bank and causing me to come in and resign 2 times due to differing interest rates between model years and also no submitting my final paperwork correctly to the bank. That's not a HUGE issue but it is very trying and honestly, made me feel like I was being manipulated. It turned out okay and my interest rate was fine but the back and forth calls and misinformation was very unprofessional. My biggest gripe here is that they talk up a service of "engines for life." The sales team says all you have to do is come get an oil change at the dealership every five thousand (5,000) miles. Every thirty thousand (30,000) they'll "like, seafoam the engine and keep it clean." I went in for my first oil change after driving 5,000 miles and was charged around 68 dollars. I thought to myself that that wasn't bad if it covers my engine for good, that's about what it would have cost me to do it myself. I go in today to have the EXACT same service done and it's $98.05. Nearly 100 dollars for a conventional oil change on a 3.2 litre V6 is outrageous. "Well sir, that's the engine protection for life." The cost isn't told to you while you're purchasing a vehicle. And I get it, a salesman probably doesn't have the ability to research the product they sell and tell a consumer everything they need to know. Oddly enough, the service department can give you an exact price pretty quickly. The cost also isn't relayed until AFTER they do the service. Shady practice. I will never use them for service again. And considering how poorly they handled my initial purchase and the paperwork I will never buy from a Jim Norton grouped dealership again either. Unprofessional and deceptive. Buy here with caution.