Do not assume they are, (or should I say HE Is ) a professional and know what they are doing. Double, triple check. Treat them like they will make a mistake. Dont trust him to get it right the first time.
I tried to make a flight for myself and kids to return home with their father. He will be returning from overseas and we were going to meet him in CA to spend time with family and return home. I had my husband's booked itinerary in front of me to match. The agent found the correct flights. He did read them to me and I checked them as he was saying it, with my 18 year old daughter next to me as a witness. Everything sounded correct. I pay. He prints the itinerary (Which btw has no viewing appeal or color for easy viewing). I just take it assuming it is what he read to me. My fault for not looking right then. Yesterday, I tried to book seats together and notice my flight was for 2 days earlier than my husband. We were to return on the 28th. My itinerary said 26th. Coincidentally, I booked on the 26th of January. I don't know how the mistake was made because I gave the correct dates and he read back it to me. He tells me I would have to pay $800 to get it fixed. I understand the policy but that was not my mistake, it was his. No way. I always book my own flights, but I was in the mall and thought, what the heck. They are professionals. Never will use them . I should have booked my own flight. BTW he also said I got an email with the itinerary. I didn't see one because the email they sent made no reference to adventure travel in email address nor subject. It was so easily overlooked. I take blame for not checking, but they should have tried to fix the situation because he knew the date I was trying to book. I should at least get a refund for service fee because the service was not what I requested.Their computer mistake???agent mistake??? If you use him double and triple check everything!!!
All USA
Do not assume they are, (or should I say HE Is ) a professional and know what they are doing. Double, triple check. Treat them like they will make a mistake. Dont trust him to get it right the first time. I tried to make a flight for myself and kids to return home with their father. He will be returning from overseas and we were going to meet him in CA to spend time with family and return home. I had my husband's booked itinerary in front of me to match. The agent found the correct flights. He did read them to me and I checked them as he was saying it, with my 18 year old daughter next to me as a witness. Everything sounded correct. I pay. He prints the itinerary (Which btw has no viewing appeal or color for easy viewing). I just take it assuming it is what he read to me. My fault for not looking right then. Yesterday, I tried to book seats together and notice my flight was for 2 days earlier than my husband. We were to return on the 28th. My itinerary said 26th. Coincidentally, I booked on the 26th of January. I don't know how the mistake was made because I gave the correct dates and he read back it to me. He tells me I would have to pay $800 to get it fixed. I understand the policy but that was not my mistake, it was his. No way. I always book my own flights, but I was in the mall and thought, what the heck. They are professionals. Never will use them . I should have booked my own flight. BTW he also said I got an email with the itinerary. I didn't see one because the email they sent made no reference to adventure travel in email address nor subject. It was so easily overlooked. I take blame for not checking, but they should have tried to fix the situation because he knew the date I was trying to book. I should at least get a refund for service fee because the service was not what I requested.Their computer mistake???agent mistake??? If you use him double and triple check everything!!!