Precision Carpet Cleaning & Air Duct Cleaning

I chose to use this company for rug cleaning because they picked-up the rugs from my home and offered to return them at no extra charge. I was impressed when the truck arrived at my home on time within the 30-minute window discussed the day before. Most reviews given for businesses are to each extreme, either "Good" or "Bad." Additionally, every business has a margin of error. However, what separates the "Good from the Bad" is how mistakes are handled by the business. Kyle from Precision Carpet Cleaning & Water Restoration responded quickly, professionally, and compassionately to me when a mistake was discovered on my order. My contact information was missing from the order for my rug cleaning service. The employees who collected my rugs did not complete a work order request. Additionally, I did not ask for a receipt. When I telephoned Kyle about the whereabouts of my rugs, he immediately responded to my concerns, apologized, and assured me the rugs were clean and at the shop waiting for claim from their owner. Kyle took complete ownership of the error when I too was at fault. His admirable characteristic is why I will use this company again in the future for all my carpet cleaning and water restoration. Kyle's impressive conduct is why I recommend this business with 4 Stars for future customers. My rugs were delivered Friday, on time. I am pleased with the work completed on them. I recommend using Precision Carpet Cleaning.