Hodges Plumbing & Heating

Called my warranty company to request services and paid my 75.00 service fee on 04/11. They set up for me to contact Hodges Plumbing and Heating. I called them and spoke with the owner, a female, at 1:43 pm. She told me that she would try to get her techs out to my house before 5:30 pm if possible but she set an appointment for her techs to come the following day between 9:00 am and 9:30 am. The following morning, at 9:40, no one had shown up. I called 5 times and no one answered. Finally a man answered on the 6th call and he asked me the same questions the owner had asked me the previous day, asking what was needing to be done. I told him and explained that I had an appointment set and no one had come out. He told me that the owner was not in and that he didn't know anything about my appointment. He said he didn't think he could get the techs out because they were already going to other appointments and that he would call back. Several hours later, no call. I called my warranty company and cancelled the service call. If your warranty company tries to use them, tell them use someone else.