I'm not normally one to leave negative reviews, but my experience with this company has been so unpleasant that it has compelled me to do so. My boyfriend received a parking ticket for parking in one of their lots, which we paid promptly, with my debit card. Months later, I received a notice addressed to me, that i owed $300 worth of parking tickets dating back years. They were tickets for my boyfriend's car, but from the person who owned it before him. I called and explained the situation, i believe to someone named Lindsey or Leslie. She was very rude, and I was essentially told there was nothing I could do to resolve it, but after some back and forth she agreed that a copy of the title showing that my boyfriend purchased the car after the tickets were incurred should suffice, so I scanned and emailed it to her. Now, more than 3 months later, I am receiving notices from a collections company. Again, this is a vehicle I do not and never have owned. It's ridiculous, and if one person at American would be willing to listen and help, it would have been over already.
All USA
I'm not normally one to leave negative reviews, but my experience with this company has been so unpleasant that it has compelled me to do so. My boyfriend received a parking ticket for parking in one of their lots, which we paid promptly, with my debit card. Months later, I received a notice addressed to me, that i owed $300 worth of parking tickets dating back years. They were tickets for my boyfriend's car, but from the person who owned it before him. I called and explained the situation, i believe to someone named Lindsey or Leslie. She was very rude, and I was essentially told there was nothing I could do to resolve it, but after some back and forth she agreed that a copy of the title showing that my boyfriend purchased the car after the tickets were incurred should suffice, so I scanned and emailed it to her. Now, more than 3 months later, I am receiving notices from a collections company. Again, this is a vehicle I do not and never have owned. It's ridiculous, and if one person at American would be willing to listen and help, it would have been over already.